Majority of our products are handcrafted ceramics. These limited-edition products require specialized packaging techniques, which in turn limits our options to offer returns.
We therefore, only accepts exchanges if -
A wrong piece has been delivered (or)
The artwork is received in damaged condition.
But if for any reason you're unhappy with your order, please reach out to us as soon as possible, so that we can serve you best! Your 100% satisfaction is very important for us.
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Limited Returns
Majority of our products are handcrafted ceramics. These limited-edition products require specialized packaging techniques, which in turn limits our options to offer returns. We therefore, only accepts returns/exchange if -
A wrong piece (one that doesn't match the order confirmation) has been delivered. Product dimensions & materials are mentioned for each product. Please go through them carefully for we do not accept size related exchanges.
The artwork is received in damaged condition. In such a case please photograph the damage as soon as you have opened the packaging.
Please note that our products are handmade, one piece at a time. Distinctions & variations are not product flaws, but an inherent part of our creative process. But don't worry, quality is never compromised & doesn't fall under this disclaimer.
To initiate an exchange, whatsapp us at 9833799812 within 48hrs of delivery. The order number, pictures of the damage/unboxing will help us respond better. Product is to be returned unused, in original packaging, with all tags & stickers intact.
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