FAQs

• PEOPLE: Our girls, many of whom are graduates, come to the big city to realise, that without a fluency in English, landing a job is hard. They instead eke out a living cleaning homes and doing dishes. But what they have, is an innate ability with art & design. We identify & hone these skills. Give them community. Safety. Growth. They get to create art while having fun. But most profoundly, they get to read, they get to write, & they get to internalise words such as "dream big", "adventure calling" & "life is beautiful".
• HANDCRAFTED WITH LOVE:
• Now, can you imagine, the profound impact these words have on their lives, their dreams, their aspirations? This is our biggest strength. Our people :) For we love what we do, and it shows. We create art. Made from the heart, one piece at a time :)
• Oh and did we mention? We're pioneers in the art of creating hand-lettered, hand-painted wall plates! Wohoo! 
• IMPACT:
• Our work is rooted in our fascination with words. You'll see our artwork, is a lot about positive affirmation - Thoughts shape our actions, which in turn shape our lives. So now imagine, looking up at a "believe in your story" in times of struggle. Or a "celebrate today" to anchor you in these fast-paced times. Don't you think what you see, each day, every day, will help you ruminate. & drive you towards an extraordinary life :)

• The product(s) you purchased
• Basic paraphernalia (like nails & washers) to get you started 
• Lots of love..  & a surprise gift ! 

• Free India shipping within 3 to 7 business days
• Express delivery options also available
• Shop Risk Free - Purchases are delivered to your doorstep in well protected packaging
• For an small fee, Personalized Notes & Gift Wrapping options also available

• Yes! With the courier partner of your choice :)
• All you got to do is share the local contact of your vendor/family where you're aggregating your Indian purchases.
• And for no added charge, we'll doubly package your products for their overseas travels :)
• PS - Personalized Notes & Gift Wrapping options also available

• Majority of our products are handcrafted ceramics. These limited-edition products require specialized packaging techniques, which in turn limits our options to offer returns.
• We therefore, only accepts returns/exchange if -
• A wrong piece (one that doesn't match the order confirmation) has been delivered. Product dimensions & materials are mentioned for each product. Please go through them carefully for we do not accept size related exchanges.
• The artwork is received in damaged condition. In such a case please photograph the damage as soon as you have opened the packaging.
• Please note that our products are handmade, one piece at a time. Distinctions & variations are not product flaws, but an inherent part of our creative process. But don't worry, quality is never compromised & doesn't fall under this disclaimer.
• To initiate an exchange, whatsapp us at 9833799812 within 48hrs of delivery. The order number, pictures of the damage/unboxing will help us respond better. Product is to be returned unused, in original packaging, with all tags & stickers intact.

We accept all major payment modes including Credit & Debit cards, Netbanking, UPI and mobile wallets.

We also features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

For a Cash-on-Delivery (COD) request, Whatsapp us at 9833799812 for all details

Yes absolutely we have a Cash on Delivery option! Whatsapp us @ 9833799812 and we'll share you all details 🙂

• While we started our journey with custom orders, the compounding word-of-mouth taught us the art of mindful-production. That is, to grow sustainably, we needed to create in small batches. This not only helps in ensuring superior quality & minimal wastage, but also in attaining that artistic "flow"
• Now this tug between constrained bandwidths, and the LOVE for personalized artwork, has helped us strike a balance - where for a few extra days & dollars we could:
• customize a small batch of artwork for your home / gift / corporate engagement
• add a significant date, a hashtag or a monogram at the back of your Wall Plate
• customize the text on your Wall Cup Planter or Fridge Magnet
• Remember, the process of custom making artwork takes ~3 weeks. Please keep this turnaround period in mind while planning your customization
• Have questions? Want to know more? We'll be on milestones.hwl@gmail.com

• Hey don't worry! Write to us at milestones.hwl@gmail.com, and we'll be delighted to make you that favorite piece :)
• Only remember, it takes us weeks to craft the product by hand, so there could be a wait. That said, we understand your urgency, and will do our very best to create and ship the artwork asap!

• Oh we LOVE Milestones, and are super excited to be a part of yours! For a couple of extra days and dollars, here is how we can make the gifting experience even more special:

1. We pretty up the packaging, and slip in a hand-written, personalized note inside the gift box.
2. More? We place this beautiful parchment inside a quaint little message bottle, so the note can be treasured for life!
3. Even more? A date; a hashtag; a monogram painted at the back of the wall plate to signify the occasion!

• Have other ideas? Want to find out more? We'll be at milestones.hwl@gmail.com 

Just drop us a hi on whatsapp (9833-799-812) and we'll be with you every step of the way!