FAQs

 

What makes Milestones different?

  • PEOPLE: Our girls, many of whom are graduates, come to the big city to realise, that without a fluency in English, landing a job is hard. They instead eke out a living cleaning homes and doing dishes. But what they have, is an innate ability with art & design. We identify & hone these skills. Give them community. Safety. Growth. They get to create art while having fun. But most profoundly, they get to read, they get to write, & they get to internalise words such as "dream big", "adventure calling" & "life is beautiful".
  • HANDCRAFTED WITH LOVE:
    • Now, can you imagine, the profound impact these words have on their lives, their dreams, their aspirations? This is our biggest strength. Our people :) For we love what we do, and it shows. We create art. Made from the heart, one piece at a time :)
    • Oh and did we mention? We're pioneers in the art of creating hand-lettered, hand-painted wall plates! Wohoo! 
  • IMPACT:
    • Our work is rooted in our fascination with words. You'll see our artwork, is a lot about positive affirmation - Thoughts shape our actions, which in turn shape our lives. So now imagine, looking up at a "believe in your story" in times of struggle. Or a "celebrate today" to anchor you in these fast-paced times. Don't you think what you see, each day, every day, will help you ruminate. & drive you towards an extraordinary life :)

    What do I receive with my purchase?

    • The product(s) you purchased
    • Basic paraphernalia to get you started
    • Lots of love! 

    Can we personalize the gifting experience for a special occasion?

    • Oh we LOVE Milestones, and are super excited to be a part of yours! For a couple of extra days and dollars, here is how we can make the gifting experience even more special:
    1. We pretty up the packaging, and slip in a hand-written, personalized note inside the gift box.
    2. More? We place this beautiful parchment inside a quaint little message bottle, so the note can be treasured for life!
    3. Even more? A date; a hashtag; a monogram painted at the back of the wall plate to signify the occasion!
    • Have other ideas? Want to find out more? We'll be at milestones.hwl@gmail.com 

    What are your shipping policies?

    • Free shipping within 5 to 10 business days
    • Express delivery options also available
    • Shop Risk Free - Purchases are delivered to your doorstep in well protected packaging
    • For an small fee, Personalized Notes and Gift Wrapping options also available

    Why do you offer only limited returns?

    • Majority of our products are handcrafted ceramics. These limited-edition products require specialized packaging techniques, which in turn limits our options to offer returns.
    • We therefore, only accepts exchanges if -
      • A wrong piece (one that doesn't match the order confirmation) has been delivered. All product dimensions and materials are mentioned for each product. Please go through them carefully for we do not accept size related exchanges.
      • The artwork is received in damaged condition. In such a case please photograph the damage as soon as you have opened the packaging.
    • Please note that our products are handmade, one piece at a time. Distinctions & variations are not product flaws, but an inherent part of our creative process. Don't worry, the quality of our product is never compromised & doesn't fall under this disclaimer.
    • To initiate an exchange, write to us at milestones.hwl@gmail.com within 48hrs of delivery. The order number, and pictures of the damage will help us respond better. Also ensure the product is unused, in original packaging, with all tags and stickers intact.

    There's a piece I love, but its sold out - help!

    • Hey don't worry! Write to us at milestones.hwl@gmail.com, and we'll be delighted to make you that favorite piece :)
    • Only remember, it takes us weeks to craft the product by hand, so there could be a wait. That said, we understand your urgency, and will do our very best to create and ship the artwork asap!

    Can you create something customized for me?

    • While we started our journey with custom orders, the compounding word-of-mouth taught us the art of mindful-production. That is, to grow sustainably, we needed to create in small batches. This not only helps in ensuring superior quality & minimal wastage, but also in attaining that artistic "flow"
    • Now this tug between constrained bandwidths, and the LOVE for personalized artwork, has helped us strike a balance - where for a few extra days & dollars we could:
      • customize a small batch of 10+ Wall Plates for your home; for a gift; or for a corporate engagement
      • add a significant date, a hashtag or a monogram at the back of your Wall Plate
      • customize the text on your Wall Pocket & Fridge Magnet
    • Remember, the process of creating a handpainted wall plate from first coat, to the final curing (of paint) takes ~3 weeks. Please keep this turnaround period in mind while planning your customization
        • Have questions? Want to know more? We'll be on milestones.hwl@gmail.com

          Okay, I'm really confused, I LOVE so many wall plates - how do I decide what makes a set?

          • Oh we totally feel you! Which is why the "compare" feature :)
          • You see that weighing scale like icon against each product? Select the plate variants you love, and click this compare icon (for every product you're contemplating.)
          • All of these selections now get saved & can be viewed together on a single pane.
          • On the top right corner of your screen (next to your shopping bag) you'll see the same compare icon - click this, and boom!
          • You can now see all your favorites together - which makes picking & choosing so much more easier :)
          • And if you still have troubles? Contact us!
          • Happy Shopping!

           

          What payment methods can I use?

          We accept all major payment modes including Credit & Debit cards, Netbanking, UPI and mobile wallets.

          We also features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.

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