Sustainability – The Milestones Studio
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Sustainability

  • While we started our journey with custom orders, the compounding word-of-mouth taught us the art of mindful-production. That is, to grow sustainably, we needed to create in small batches. This not only helps in ensuring superior quality & minimal wastage, but also in attaining that artistic "flow"
  • Now this tug between constrained bandwidths, and the LOVE for personalized artwork, has helped us strike a balance - where for a few extra days & dollars we could:
    • customize a small batch of artwork for your home / gift / corporate engagement
    • add a significant date, a hashtag or a monogram at the back of your Wall Plate
    • customize the text on your Wall Cup Planter or Fridge Magnet
  • Remember, the process of custom making artwork takes ~3 weeks. Please keep this turnaround period in mind while planning your customization
      • Have questions? Want to know more? We'll be on milestones.hwl@gmail.com
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        Free Shipping

        • Free shipping on ALL orders
        • Usually delivers in 2-4 working days to Bangalore, Chennai, Mumbai & Hyderabad, and 5-7 working days in Rest of India
        • For express shipping Whatsapp @ 9833799812 with your delivery Pincode
        • Shop Risk Free - Orders are meticulously packaged & delivered to your doorstep.
        • Add a personalised handwritten note & gift wrap your parcel for Rs.99

         

        Returns & Exchanges

        We're committed to your satisfaction 🙂 While most of our products are limited edition ceramics which require specialised packaging, we're here to assist with returns or exchanges if needed. 

        What We Accept Returns/Exchanges For:

        • Incorrect item delivered
        • Damaged artwork (please photograph the damage upon arrival)

        How to Initiate an Exchange: Reach out to us via WhatsApp at 9833799812 within 48 hours of delivery. Provide your order number & photos for prompt assistance.

        Return Guidelines:

        • Products must be unused & returned in original packaging alongwith all tags.
        • Please note, we cannot accommodate size-related exchanges. Review product dimensions & materials carefully before purchase.

        Quality Assurance: Our products are handmade, one piece at a time. Distinctions & variations are not product flaws, but an inherent part of our creative process. But worry not! Quality is never compromised & doesn't fall under this disclaimer 🙂

        Questions? If you have any questions about our return policy, feel free to contact us. We're here to ensure your satisfaction!

          Thanks for contacting us. We'll get back to you as soon as possible.

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