Returns & Exchanges
We're committed to your satisfaction 🙂 While most of our products are limited edition ceramics which require specialised packaging, we're here to assist with returns or exchanges if needed.
What We Accept Returns/Exchanges For:
- Incorrect item delivered
- Damaged artwork (please photograph the damage upon arrival)
How to Initiate an Exchange: Reach out to us via WhatsApp at 9833799812 within 48 hours of delivery. Provide your order number & photos for prompt assistance.
Return Guidelines:
- Products must be unused & returned in original packaging alongwith all tags.
- Please note, we cannot accommodate size-related exchanges. Review product dimensions & materials carefully before purchase.
Quality Assurance: Our products are handmade, one piece at a time. Distinctions & variations are not product flaws, but an inherent part of our creative process. But worry not! Quality is never compromised & doesn't fall under this disclaimer 🙂
Questions? If you have any questions about our return policy, feel free to contact us. We're here to ensure your satisfaction!